Spotlight: Customers

"Customer Rage" Is on the Rise
According to a Customer Rage Survey released today, 15% of shoppers surveyed who received unsatisfactory service actually sought revenge for their suffering. Luckily for front-line customer service representatives, just 1% reported actually exacting vengeance (the details of which were not divulged in the study). A more composed 13% said they used profanity when interacting with customer service reps, and 33% simply raised their voice.
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Customers
They had 'em, then lost 'em. Can Krispy Kreme, Pier 1, Sharper Image, How do you get 'em back?
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Industry Articles

The 10 Faces of Innovation
In an exclusive book excerpt from the general manager of Ideo, we meet the personality types it takes to keep creativity thriving--and the devil's advocate at bay.
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Breakaway Brands - How to Build a Breakaway Brand
How ten companies, making products from drills to waffles, took good brands and made them much, much better.
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Taking Advantage of Trends to Start a Biz
Jumping on a hot trend can be a great way to launch your biz. Find out how to tell a biz-boosting trend from a passing fad!
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