Business Process Analysis

SEMINAR LEADER
Vicky Lynch, Phil Helle, or Dan Marino

Enterprises are driven by and organized around business processes. Efficient and effective processes contribute to responsive, productive and profitable enterprises. Unfortunately, business processes in many organizations consist of a complex web of inefficient, outdated and redundant activities and burdensome business rules and practices that hinder enterprise performance. In this course you will learn an effective set of skills, techniques, and methods for identifying, mapping, measuring, and analyzing processes and practices for improvement within your enterprise.

WHO SHOULD ATTEND

This course is designed for business and operational managers and supervisors, and anyone involved in analyzing, managing or improving business processes, practices and business rules in and across their organization. It also includes System Analysts, Process Analysts, and Application Developers.

WHAT YOU WILL ACHIEVE

• Skills to identify and prioritize your business processes
• A clear understanding of how to differentiate process refinement, redesign, and reengineering
• The knowledge on how to measure the efficiency and effectiveness of your business processes
• Tactics that you can immediately apply to improve your business processes
• The ability to plan, conduct, and implement process change
• A new appreciation for the importance of aligning IT strategy and business process strategy.

WHAT YOU WILL LEARN

• Process Mapping - how to develop process maps that clearly depict how your business really works and provide indications of non value added steps in the process
• Process Analysis Tools - familiarity with the application of process analysis tools that aid in the diagnostic phase of the systems and process review
• Analysis Techniques - approaches that quickly identify process gaps, redundancy, and unnecessary steps in a process
• Systems Documentation - methods to help you capture and clearly communicate business rules and practices
• Sales and Operations Planning - how to model your business planning function using sales and operations planning concepts
• Benchmarking - how to establish benchmarks either based on other firms in the world that are progressive or developing your own internal model
• Creative Analysis - how to apply Redesigning, Reengineering, and Rethinking and how to decide when and where to use each one.